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- Frequently Asked Questions
0460-85-5505
Reception hours:From AM 9:00 to PM 6:00
- 【Hotel / Guest rooms】
There is a wide range in prices, but what is the difference?
plan at this facility, but they are roughly divided into three types.
①Restaurant plan ②In-room dinner plan ③Room plan with open-air bath
①…Continue reading - 【Hotel / Guest rooms】
What are the check-in and check-out times?
Check-in time for this facility is 15:00 and check-out time is 11:00.
※If a time is specified by plan provided, that time will take priorit…Continue reading - 【Hotel / Guest rooms】
What time is check-in until?
For those staying with dinner included, please note that you can stay until dinner time of 7:30 p.m.
If you are not including dinner, please…Continue reading - 【Hotel / Guest rooms】
Can I extend my check-out time?
This property does not offer extended check-out times. - 【Hotel / Guest rooms】
How many days in advance is the cancellation fee?
5 to 7 days in advance: 10%
3 to 4 days before: 30%
2 days to the day before: 50%
Same day/no-show: 100%
The cancellation fee will be charg…Continue reading - 【Hotel / Guest rooms】
How many people can stay in one room?
Depending on the room type, up to 6 adults can stay. - 【Hotel / Guest rooms】
Is there a hot spring tax?
Junior high school students and above will be charged 150 yen per person. - 【Hotel / Guest rooms】
Can I specify a room?
We do not provide any guaranteed information.Please ask and we will make any adjustments possible to accommodate your request. - 【Hotel / Guest rooms】
Are the rooms non-smoking?
All rooms at this facility are non-smoking.
※There is one smoking space each in the main building and annex. - 【Hotel / Guest rooms】
What payment methods are available on the day?
On the day payment
Cash, credit card, electronic money, QR code payment
The above types of services are available.
【Credit card】
VISA / J…Continue reading - 【Hotel / Guest rooms】
Can I send my luggage in advance?
Yes, available.
【Mailing address】
〒250-0312
179 Yumotochaya, Hakone Town, Ashigarashimo County, Kanagawa Prefecture
Hakone Yumoto Onsen Hot…Continue reading - 【Hotel / Guest rooms】
Stayed for a celebration.Is there anything you can prepare for me?
We can provide cakes, fruit platters, bouquets, flower arrangements, and more. (For a charge)
Please feel free to contact us.
Reserve·Contact us
Please feel free to contact us if you have any questions.