- Top
- Frequently Asked Questions
0460-85-5505
Reception hours:From AM 9:00 to PM 6:00
There is a wide range in prices, but what is the difference?
plan at this facility, but they are roughly divided into three types.
①Restaurant plan ②In-room dinner plan ③Room plan with open-air bath
①…Continue readingWhat are the check-in and check-out times?
Check-in time for this facility is 15:00 and check-out time is 11:00.
※If a time is specified by plan provided, that time will take priorit…Continue readingWhat time is check-in until?
For those staying with dinner included, please note that you can stay until dinner time of 7:30 p.m.
If you are not including dinner, please…Continue readingCan I extend my check-out time?
This property does not offer extended check-out times.How many days in advance is the cancellation fee?
5 to 7 days in advance: 10%
3 to 4 days before: 30%
2 days to the day before: 50%
Same day/no-show: 100%
The cancellation fee will be charg…Continue readingHow many people can stay in one room?
Depending on the room type, up to 6 adults can stay.Is there a hot spring tax?
Junior high school students and above will be charged 150 yen per person.Can I specify a room?
We do not provide any guaranteed information.Please ask and we will make any adjustments possible to accommodate your request.Are the rooms non-smoking?
All rooms at this facility are non-smoking.
※There is one smoking space each in the main building and annex.What payment methods are available on the day?
On the day payment
Cash, credit card, electronic money, QR code payment
The above types of services are available.
【Credit card】
VISA / J…Continue readingCan I send my luggage in advance?
Yes, available.
【Mailing address】
〒250-0312
179 Yumotochaya, Hakone Town, Ashigarashimo County, Kanagawa Prefecture
Hakone Yumoto Onsen Hot…Continue readingStayed for a celebration.Is there anything you can prepare for me?
We can provide cakes, fruit platters, bouquets, flower arrangements, and more. (For a charge)
Please feel free to contact us.Can I choose the dinner menu?
There are plan plan you can choose from and some you can't.
We may be able to accommodate you with the difference in price, so please enquir…Continue readingWhere is the dining area?
It depends on plan you booked.Please contact us.
Example: In-room dining, restaurant, private restaurant, banquet hall, etc.About food allergies and poor foods
Hotel Nanpuso cannot prepare meals to accommodate allergies, religious or cultural dietary restrictions, or food preferences.
Please underst…Continue readingWhat time is dinner?
What time is dinner?
The earliest time is 17:30.
The latest time is 19:30.
We are accepting the above.
※If you arrive after the final dinne…Continue readingIf I stay consecutive nights, will the meal contents change?
For guests staying consecutive nights, we will prepare a separate menu.We hope you have a fun time.I have plan that does not include meals, but can I still eat at the restaurants?
Unfortunately, the restaurant is a venue that is only available to guests with prior reservations.Please understand that we are unable to pr…Continue readingAre there any places where I can eat without making a reservation?
Light snacks are available in the coffee corner.
◆Soshu Beef curry
◆Soshu Beef stew
◆Meat sauce pasta
etc...
For details, please see below.…Continue readingWhat amenities and equipment are available?
【Bathroom amenities】
Shampoo, conditioner, body soap, razor, shaving foam, toothbrush, comb, shower cap, cotton set
【Other equipment】
Lotio…Continue readingCan I use the Internet?
Free Wi-Fi is available throughout our facility.Is there a beauty salon/massage facility?
About beauty salons and massage
*Main course and prices(Consumption tax included)
◇Beauty Spa◇
【Popular Set Menu】
*A course Aroma oil bod…Continue readingIs it wheelchair accessible?
Unfortunately, at present, this facility is not barrier-free accessible.
Wheelchairs can move from the entrance to the guest rooms or to the…Continue readingAre there vending machines?
There are vending machines in several places within the facility, which are available 24 hours a day.Is there a place to buy souvenirs?
There is a shop right next to the front desk.
Business hours are from 8:00 to 21:00.Can I bring in drinks and food?
Please refrain from bringing in any other items.Is there anything fun to do within the facility?
Karaoke and table tennis are available.
We will be waiting for your reservation at the front desk on the day.Is the open-air bath in the guest room a natural hot spring?
This is a hot spring that is heated and cooled.
The indoor bath in the room is not a hot spring.
In addition, both the indoor and outdoor b…Continue readingIs the open-air bath a flowing bath?
There are two types: a free-flowing hot spring bath and a discharge circulation bath.
◆Free-flowing hot spring water
How to constantly pour…Continue reading
Reserve·Contact us
Please feel free to contact us if you have any questions.