【Important】Notice of change in cancellation policy
We have decided to change our accommodation reservation cancellation policy.
【New Cancellation Policy】Applies to new reservations made on or after December 12, 2024
No-show without notice/Non-delivery:100% of room rate
On the day of arrival:100% of room rate
The day before:50% of room rate
Two days before:50% of room rate
3 to 4 days ago:30% of room rate
5 to 7 days before:10% of room rate
※The above does not apply to group reservations, travel agencies, or other agents.
Also, this may vary depending on the accommodation plan, so please check when making your reservation.
【New Cancellation Policy】Applies to new reservations made on or after December 12, 2024
No-show without notice/Non-delivery:100% of room rate
On the day of arrival:100% of room rate
The day before:50% of room rate
Two days before:50% of room rate
3 to 4 days ago:30% of room rate
5 to 7 days before:10% of room rate
※The above does not apply to group reservations, travel agencies, or other agents.
Also, this may vary depending on the accommodation plan, so please check when making your reservation.