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- Frequently Asked Questions
0460-85-5505
Reception hours:From AM 9:00 to PM 6:00
What are the opening hours for the large public bath?
The opening hours of the large bath are
15:00 to 24:00
6:00 to 10:00
You can take a bath at the above mentioned places.I have a tattoo. Can I use the large communal bath (pool)?
Guests with tattoos are not permitted to bathe in the large communal bath or use the pool.
However, if the tattoo is small enough to be cove…Continue readingAre there private or family baths?
Unfortunately, we do not have private or family baths.Notation of contraindications and indications of hot springs
The following conditions are listed as contraindications and indications for the hot spring, as stated on the facility's "Bath Precautions N…Continue readingDo you have baby items (children's items) available for rental?
Free rental items
【Bouncers, Bumbo chairs, child chairs, diaper trash cans, baby bathtubs, baby bathtub chairs, baby soap, bedwetting sheets…Continue readingCan I ask for baby food to be heated?
Yes, available.On the day of your stay, please feel free to ask the front desk or your room attendant by calling the extension in your room.What are the children's meals like?
【Elementary school children】
We offer meals suitable for adults.
If you request, we can change to the "Soon to be Adult Lunch" option, so pl…Continue readingWhat about accommodation fees for children who do not require meals or bedding?
This is for children who do not require meals or bedding (sleeping in the same bed).
We only charge a facility usage fee of 1,650 yen (tax i…Continue readingDo you have a banquet hall?
◆myojo(167 square meters) ◆Ashigara(93 square meters) ◆Hayun(118 square meters)
◆Hawks Nest 1(73 square meters) ◆Takasu 2 to 4(55 square met…Continue readingIs there a meeting room?
There is a meeting room at this facility.
① Main Building B1 Meeting Room Approximately 105㎡
② Main Building B2 Meeting Room Approximately…Continue readingIs there a shuttle from the station?
This facility does not provide its own shuttle service.
There is a shuttle bus that goes around each ryokan from the nearest station, Hakone…Continue readingWhere is the nearest bus stop?
This is the Hakone Tozan Bus stop called "Oku Yumoto Entrance."
The hotel is a 1-2 minute walk from the bus stop.Can I arrange a taxi?
Please note that we will accept your request at the front desk after you check in on the day of your arrival.
However, since the number of t…Continue readingAbout the paid bus from Hakone Yumoto -Yumoto Station to Nanpuso
This facility provides information on the shuttle bus that travels from Hakone Yumoto Station to each ryokan.
Because it is an orange and wh…Continue readingI would like to have my car looked after before and after check-in/out.
Before check-in, luggage storage is available from 11:00
After check-out, luggage can be stored until 15:00
We can store your car at the abo…Continue readingAre there any convenience stores nearby?
There is none around the hotel.The following convenience stores are within a 20 to 30 minute walk.
·Seven Eleven Hakone Yumoto Branch
·Fami…Continue readingCan I bring pets with me?
Only assistance dogs such as guide dogs and hearing dogs are allowed to stay with you.
In addition, please refrain from bringing pets with y…Continue readingCan I use a courier service?
Please enquire at the shop.We also accept prepayment and cash on delivery.
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Reserve·Contact us
Please feel free to contact us if you have any questions.